Privacy Policy

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Effective from 24th September 2023.

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This Privacy Policy describes how your personal information is collected, used, and shared when you visit www.suraxia.com (the “Webite”). ww.suraxia.com is operated by Suraxia Ltd (“Suraxia”). Suraxia is registered in England and Wales under registration number 10552586, Suraxia registered address is 1 Derwent Business Centre, Clarke Street, Derby, England, DE1 2BU.

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We take data protection very seriously and understand the importance of protecting your privacy and Personal Information. “Personal Information” is information that identifies you as an individual such as your name, date of birth, email address, IP address and phone number.

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How do we collect information from you?

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We collect and use your Personal Information in accordance with this Privacy Policy. The majority of the Personal Information you provide to us when you fill out our contact us form.

Please do not submit such Personal Information to us if you do not wish us to collect it.

Please be aware that we may also infer certain information about you from your expressed search preferences. We also collect from:

• our website (the “Website”);
• cookies (“Cookies”);
• publicly available information;

What Personal Information do we collect?

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Personal Information we collect about you may include the following:

• General identification and contact information: your name; address; email; IP address and telephone details.
• Marketing preferences: enter a contest or prize draw or other sales promotion, or respond to a voluntary customer satisfaction survey.

What legal basis do we rely on to process your Personal Information?

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Consent

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On some occasions, Suraxia processes your data with your consent. For example, we rely on consent when you fill out a contact us form with the purpose of us following up on your query. You have the right to withdraw consent at any time. Where consent is the only legal basis for processing, we will cease to process data after consent is withdrawn.

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Legitimate Interest

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Suraxia.com also processes your data when it is in our legitimate interests to do this and when these interests are not overridden by your data protection rights.

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Our legitimate interests include:

• ensuring the security and integrity of our Services and in ensuring that our Website operates effectively;
• selling and supplying goods and services to our customers;
• protecting customers, employees and other individuals and maintaining their safety, health and welfare;
• promoting, marketing and advertising our products and services;
• sending promotional communications which are relevant and tailored to individual customers;
• understanding our customers’ behaviour, activities, preferences, and needs;
• improving existing products and services and developing new products and services;
• handling customer contacts, queries, complaints or disputes; and,
• fulfilling our duties to our customers, colleagues, shareholders and other stakeholders.

Suraxia may process your data to comply with our legal and regulatory obligations, e.g. preventing, investigating and detecting crime, fraud or anti-social behaviour and prosecuting offenders, including working with law enforcement agencies.

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Who do we share your Personal Information with?

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Our service providers

This includes external third-party service providers, such as accountants, auditors, experts, lawyers and other outside professional advisors; IT systems, support and hosting service providers; printing, advertising, marketing and market research and analysis service providers; document and records management providers; technical engineers; data storage and cloud providers and similar third-party vendors and outsourced service providers that assist us in carrying out business activities.

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Governmental authorities and third parties involved in court action

Suraxia may share Personal Information with governmental or other public authorities (including, but not limited to, workers’ compensation boards, courts, law enforcement, tax authorities and criminal investigations agencies); and third-party civil legal process participants and their accountants, auditors, lawyers and other advisors and representatives as we believe to be necessary or appropriate: (a) to comply with applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our group companies; (f) to protect our rights, privacy, safety or property, and that of our group companies, you or others; and (g) to allow us to pursue available remedies or limit our damages.

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Other third parties

Occasionally, we may share Personal Information with other third parties. We will always do this under contract and in accordance with your instructions.

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How we use Personal Information?

We use Personal Information to do some or all of the following:

• Communicate with you as part of our business;
• Send you important information regarding changes to our policies, other terms and conditions, the Suraxia Website and other administrative information;
• Provide improved quality, training and security and manage other commercial risks;
• Carry out market research and analysis, including satisfaction surveys;
• Provide marketing information to you (including information about other products and services offered by selected third-party partners) in accordance with preferences you have expressed. Please be aware you can always change these in your account;
• Personalise your experience on the Suraxia Website by presenting information and advertisements tailored to you and by providing you access to selected services of our group companies;
• Allow you to participate in contests, prize draws and similar promotions, and to administer these activities. Some of these activities have additional terms and conditions, which could contain additional information about how we use and disclose your Personal Information, so we suggest that you read these carefully;
• Facilitate social media sharing functionality;
• Manage our infrastructure and business operations, and comply with internal policies and procedures, including those relating to auditing; finance and accounting; billing and collections; IT systems; data and website hosting; business continuity; and records, document and print management;
• Resolve complaints, and handle requests for data access or correction;
• Comply with applicable laws and regulatory obligations (including laws outside your country of residence), such as those relating to anti-money laundering and anti-terrorism; comply with legal process; and respond to requests from public and governmental authorities (including those outside your country of residence);
• Establish and defend legal rights; protect our operations or those of any of our group companies or insurance business partners, our rights, privacy, safety or property, and/or that of our group companies, you or others; and pursue available remedies or limit our damages.

Your Rights

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If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact page.

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Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.  Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

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Security

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Suraxia is committed to keeping your personal data safe and secure from unauthorised access to or unauthorised alterations, disclosure or destruction of information that we hold.

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Our security measures include:

• encryption of our services and data;
• review our information collection, storage and processing practices, including physical security measures;
• restrict access to personal access to personal information to Suraxia employees, contractors and agents who need to know that information in order to process it for us and who are subject to contractual confidentiality and processing obligations. They may be disciplined, or their contract terminated if they fail to meet these obligations; and
• internal policies setting out our data security approach and training for employees.

Marketing and Advertising

Online Behavioural Advertising

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We partner with third-party advertising networks so that we and other advertisers can display advertising which is more relevant to you and your interests on our Web site or on other sites that you visit and assess the performance of that advertising. We and our ad network partners may utilise cookies or web beacons along with other codes such as your Identifier for Advertising (IFA) or Android ID for your phone to better understand your interests from the web pages you interact with and the search terms you use on our site to build a picture of the category of interests or preferences you have and to provide advertisements about goods and services that may be of interest to you. Our ad network partners do not collect and do not have access to any information from which you can be directly identified such as your real name or address or email. They may, however, anonymously track your Internet usage across other websites in their networks beyond these Sites. To learn more about the use of this information or to choose not to receive tailored advertising by opting out, you can visit either the Network Advertising Initiative at  networkadvertising.org or the European Interactive Digital Advertising Alliance (EDAA) at www.youronlinechoices.com or visit the privacy statements of our partners: Google and GoDaddy. You can also learn more about our use of cookies and similar technologies and your choices by reading our Cookies Policy. Please note that if you opt-out you will continue to receive generic advertising that has not been targeted to you and your interests.

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Your Rights

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You have the following rights:

• the right to ask what personal data that we hold about you at any time, subject to a fee specified by law;
• the right to ask us to update and correct any out-of-date or incorrect personal data that we hold about you free of charge; and
• (as set out above) the right to opt out of any marketing communications that we may send you.

If you wish to exercise any of the above rights, please contact us using the contact details set out below.

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Do Not Track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

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Third Party Privacy Practices

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This Privacy Policy does not address, and we are not responsible for, the privacy, information or other practices of any third parties to which the Asfaleianet website link. The inclusion of a link on the Website does not imply endorsement of the linked site or service by us. Please note that we are not responsible for the collection, usage and disclosure policies and practices (including the data security practices) of other organisations or any other software application developer or provider, social media platform, operating system or wireless service provider, or device manufacturer, including any Personal Information you disclose to other organisations through or in connection with our Social Media Pages.

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Who to contact about your Personal Information

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The data controller responsible for your information is Suraxia Ltd.

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If you have any questions about this policy or our use of your Personal Information you can email: info@suraxia.com or write to 10552586, Suraxia, 1 Derwent Business Centre, Clarke Street, Derby, England, DE1 2BU.

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If you do not think we are handling your Personal Information adequately, you have the right to raise a complaint with the Information Commissioner’s Office. Further information, including contact details, are available at ico.org.uk.

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Changes to Privacy Policy

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We review this Privacy Policy regularly and reserve the right to make changes at any time to take account of changes in our business and legal requirements. We will place updates on our website.

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Please view the “Effective from” date at the top of these terms to see when it was last revised.

The Website is operated by Suraxia Ltd (“We”, “Our” or “Us”). We are registered in England and Wales under registration number 10552586 and have our registered office at  1 Derwent Business Centre, Clarke Street, Derby, England, DE1 2BU.